Privacy

Last Updated: December 2024

Welcome to Natsukashii. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Website and purchase our products.

We are subject to Swiss data protection law as well as any applicable foreign data protection law, in particular that of the European Union (EU) with the General Data Protection Regulation (GDPR). The European Commission recognizes that Swiss data protection law ensures adequate data protection.

1. Contact details

Responsibility for the processing of personal data:

Damnjanovic Clothing & More

Schädrütistrasse 62

6006 Luzern

Phone: +41762626659 / Email: info@natsukashiiclothing.com

We point out if there are other controllers for the processing of personal data in individual cases.

2. Legal bases

We process personal data in accordance with Swiss data protection law, in particular the Federal Act on Data Protection (Data Protection Act, DPA) and the Ordinance on Data Protection (Data Protection Ordinance, DPO).

3. Information we collect

  • Personal Information: When you purchase products from our Website, create an account, or sign up for our newsletter, we may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment information.

  • Non-Personal Information: We may also collect non-personal information about your visit to our Website, such as your IP address, browser type, referring/exit pages, and operating system.

4. How we use your information

We use the information we collect in the following ways:

  • To process and fulfill your orders, including shipping and returns.

  • To communicate with you about your order, including order confirmation and shipping notifications.

  • To send you marketing communications, promotional offers, and newsletters if you have opted-in to receive them.

  • To improve our Website, products, and services based on your feedback and interactions.

  • To prevent fraudulent transactions and protect the security of our Website.

We process personal data for the duration required for the particular purpose(s) or by law. Personal data that no longer needs to be processed is anonymized or deleted.

5. Sharing your information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our Website, conducting our business, or servicing you, as long as those parties agree to keep your information confidential.

  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

6. Personal data abroad

In most cases, we process personal data in Switzerland and the European Economic Area (EEA). However, we may also transfer personal data to other countries, in particular to allow it to be processed there.

We may export personal data to all states and territories in the world, provided that the local law guarantees adequate data protection in accordance with the decision of the Swiss Federal Council and - if and insofar as the General Data Protection Regulation (GDPR) is applicable - adequate data protection in accordance with the decision of the European Commission.

We may transfer personal data to countries whose law does not ensure adequate data protection, provided that data protection is guaranteed for other reasons, in particular on the basis of standard data protection clauses or with other appropriate safeguards. Exceptionally, we may export personal data to countries without adequate or appropriate data protection if the special data protection requirements are met, for example the express consent of the data subjects or a direct connection with the conclusion or performance of a contract.

7. Cookies and tracking technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. You can choose to disable cookies through your browser settings, but doing so may affect the functionality of our Website.

8. Rights of persons concerned

8.1. Data privacy claims

We provide data subjects with all rights in accordance with the applicable data protection law. In particular, data subjects have the following rights:

  • Information: Data subjects may request information as to whether we process personal data about them and, if so, what personal data is involved. Data subjects also receive the information to assert their data protection rights and to ensure transparency. This includes the personal data processed as such, but also, among other things, information on the purpose of processing, the duration of storage, any disclosure or export of data to other countries and the origin of the personal data.

  • Correction and restriction: Data subjects can have incorrect personal data corrected, incomplete data completed and the processing of their data restricted.

  • Deletion and objection: Data subjects can have personal data deleted ("right to be forgotten") and object to the processing of their data with effect for the future.

  • Data release and data transfer: Data subjects may request the surrender of personal data or the transfer of their data to another data controller.

 We are obliged to take reasonable measures to identify data subjects who request information or assert other rights. Data subjects are obliged to cooperate.

8.2. Right to complain

Data subjects have the right to enforce their data protection rights through legal channels or to lodge a complaint with a competent data protection supervisory authority.

The data protection supervisory authority for private data controllers and federal bodies in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC).

9. Data security

We implement a variety of security measures to maintain the safety of your personal information. We use suitable technical and organisational security measures to protect your personal data stored by us against manipulation, partial or complete loss and against unauthorised access by third parties. Our security measures are continuously improved in line with technological developments. Our digital communication is subject - as is basically all digital communication - to mass surveillance without cause or suspicion and other monitoring by security authorities in Switzerland, the rest of Europe, the United States of America (USA) and other countries. We cannot directly influence the corresponding processing of personal data by secret services, police agencies and other security authorities.

7. Changes to policy

We reserve the right to update the data protection provisions in accordance with the current legal requirements or in the event of changes to data processing. Please check the data protection provisions before you use our offers in order to be up to date with any updates.